Account Director

Job description

Achiever Entrepreneurial Goal-Oriented Persuasive Relationship Expertise Skilled Presenter <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-10-20T18:33:08.741Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0155841","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-OH-Columbus/Account-Director_JR0155841/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Ch1\u003E\u003Cb\u003EAccount Director Job Summary:\u003C/b\u003E\u003C/h1\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EKey Responsibilities:\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003ECONTRACTUAL and FINANCIAL MANAGEMENT\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMonitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met.\u00A0\u003C/li\u003E\u003Cli\u003EUnderstands contractual obligations and negotiates incremental contractual arrangements after program go-live.\u202F This will include involvement with legal and regulatory leaders to ensure appropriate contractual documents are executed.\u00A0\u003C/li\u003E\u003Cli\u003ECoordinates internal effort to produce sizing on new client initiatives and/or program expansions and delivers pricing to customer.\u202F This will include ensuring updates are documented in contract(s) and/or assisting on technical requirements.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cb\u003ECUSTOMER RELATIONSHIP MANAGEMENT\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EResponsible for overall customer satisfaction with Biopharma client. \u202FActs as primary point of contact for the client related to projects and project status information.\u00A0\u003C/li\u003E\u003Cli\u003EManages client expectations regarding the delivery of services and program performance and regularly engages customers to gauge satisfaction\u00A0\u003C/li\u003E\u003Cli\u003EProvides customer with proactive, consultative services on process improvement opportunities, revenue generating activities and cost saving opportunities.\u00A0\u003C/li\u003E\u003Cli\u003EResponsible for written and verbal (non-sales and non-IT specific) communication to the client.\u00A0\u003C/li\u003E\u003Cli\u003EPrepares and delivers in collaboration with Quarterly/Monthly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.\u202F Additionally, highlighting program details to keep the client apprised of all key operating aspects.\u202F This may also include ad hoc client specific reporting and/or dashboards.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EPROJECT MANAGEMENT\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EResponsible for interfacing with sales and the customer to clearly define project scope. \u202FScope of work to be used for the development of a business requirement document.\u00A0\u003C/li\u003E\u003Cli\u003EResponsible for business requirement development, keeping updated, signature execution.\u00A0\u003C/li\u003E\u003Cli\u003EManages strategies for sub-projects for the implementation of new products, services, client initiatives and change requests according to company/client standards.\u00A0\u003C/li\u003E\u003Cli\u003EResponsible for identifying project priorities with customers and communicating priorities to internal teams, including executive leadership.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EACCOUNT MANAGEMENT\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMaintains day-to-day customer satisfaction, typically for small to mid-size accounts, and may partner with more tenured peers to support larger accounts\u00A0\u003C/li\u003E\u003Cli\u003EReviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials.\u00A0\u003C/li\u003E\u003Cli\u003EApproves project scope, business rules, and overall project release.\u00A0\u003C/li\u003E\u003Cli\u003EEnsures client sign-off is obtained on business requirements (initial and ongoing change requests).\u00A0\u003C/li\u003E\u003Cli\u003EMonitors monthly performance against service level agreements and develops plan for corrective action if service levels are not met.\u202F This may include working across all functional operational teams.\u00A0\u003C/li\u003E\u003Cli\u003EServes as a point of contact for day-to-day program issues. \u202FInvolves appropriate team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary.\u00A0\u003C/li\u003E\u003Cli\u003EInteracts with all internal departments to assist as needed in providing business understanding.\u202F This may include an occasional training exercise.\u00A0\u003C/li\u003E\u003Cli\u003ECreates the \u201Cdata value story\u201D to communicate the customer value proposition and empower decision-making/action.\u00A0\u003C/li\u003E\u003Cli\u003EUnderstands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.\u202F This should include rationale and analysis of the impact of the data to either financials, operations, patients and/or providers.\u00A0\u003C/li\u003E\u003Cli\u003EServes as the point of contact for CoverMyMeds and vendors associated with the Client who interact with CoverMyMeds programs. Collabroates with Account Operations and functional partners to to ensure customers are receiving needed CMM services day-to-day support.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EWORKFORCE and ADMINISTRATIVE\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMonitors all cross-functional teams tracking on customer projects.\u202F This includes escalating to leadership when necessary to ensure timelines remain on track.\u00A0\u003C/li\u003E\u003Cli\u003EProvides status reports to ensure senior level management visibility.\u00A0\u003C/li\u003E\u003Cli\u003EResponsible for building a positive team environment with internal and external partners.\u00A0\u003C/li\u003E\u003Cli\u003EManages conflict resolution to ensure successful/productive projects t