Application Support Engineer

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This role requires continuous monitoring, diagnosing problems, and ensuring smooth operation of software applications to support business continuity. Collaboration with different teams to understand system behaviors and implement effective solutions is a key part of daily activities. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address critical incidents promptly. - Mentor team members to enhance their technical capabilities and problem-solving skills. - Develop and maintain documentation related to support processes and system configurations. Professional & Technical Skills: - Required Skill: Expert proficiency in Azure OpenAI Service. - Strong understanding of cloud-based AI service deployment and management. - Experience with monitoring and troubleshooting AI-driven applications in production environments. - Familiarity with integration of AI services into enterprise software solutions. - Ability to analyze logs and telemetry data to identify root causes of issues. - Proficient in scripting and automation to streamline support tasks and incident response. Additional Information: - The candidate should have minimum 5 years of experience in Azure OpenAI Service. - This position is based at our Manila office. Minimum 5 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.