DE034044-Function Delivery Assoc Director

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Function Delivery Assoc Director WORK SETUP: Hybrid OVERALL PURPOSE: Own the end-to-end capability development strategy and learning agenda, delivering scalable, AI-enabled programs that improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes. RESPONSIBILITIES: • Define and execute the multi-year capability development strategy and annual learning plan aligned with business priorities, client commitments, and growth areas. • Translate business requirements into capability roadmaps and learning priorities by role, skill, and account. • Establish governance with business, delivery, and client leadership, including periodic reviews of plans, progress, investments, and outcomes. • Conduct learning needs analyses, skill-gap assessments, and talent capability assessments. • Embed learning requirements into new deals, transitions, mobilizations, and account growth plans. • Lead the design and delivery of functional, domain, industry, tools, platforms, automation, and AI training. • Oversee the complete learning lifecycle, including instructional design, delivery, certification, reinforcement, quality, compliance, and learner experience. • Drive onboarding, new-hire readiness, role transitions, upskilling, reskilling, and leadership development programs. • Introduce industry best practices and modern learning methods such as blended, experiential, microlearning, and learning in the flow of work. • Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable and personalized learning. • Automate learning administration, tracking, and reporting to improve efficiency and cost effectiveness. • Define and monitor learning effectiveness, proficiency, certification, business performance, productivity, SLA/KPI, and client-satisfaction metrics. • Present capability insights and learning impact through dashboards, business reviews, and executive updates. • Lead and develop learning leads, instructional designers, trainers, operations specialists, subject-matter experts, and internal faculty across locations. • Manage team performance, capacity, succession, budgets, vendors, and learning investments. OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3 SKILL AND QUALIFICATIONS: • At least 18 years’ experience, with significant leadership experience in capability development, L&D, or talent development within a global services organization • Deep expertise in learning needs analysis, instructional design, adult learning principles, capability assessments, and learning evaluation • Experience leading large teams and multi-location learning programs • Working knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management • Open to any industry (preferred BPO) Good to have only: • AI/Generative AI experience is good to have only About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.